Client Servicing Associate

We’re looking for a Client Servicing Associate who can support client managers in managing day-to-day client requirements, digital marketing campaigns and internal coordination in a fast-moving digital marketing agency. You’ll need good communication skills, a strong understanding of digital marketing, a good eye for detail, and the ability to coordinate comfortably with clients and internal teams.

What you’ll be doing

• Coordinate with Creative, Content, Performance Marketing, SEO and Social Media teams.

• Take client inputs and convert them into clear internal briefs.

• Support Client Managers in developing data-driven, performance-focused digital marketing strategies aligned with client business goals.

• Support the translation of client objectives into integrated marketing plans across SEO, paid media, social media, content, and email marketing.

• Follow up on creatives, content calendars, reports and campaign deliverables.

• Manage day-to-day coordination of digital marketing campaigns across platforms such as Google Ads, Meta Ads, LinkedIn, YouTube, and emerging social platforms.

• Ensure smooth collaboration with creative, content, SEO, design, and technical teams for timely campaign delivery.

• Monitor campaign performance and track key metrics such as ROI, ROAS, CPL, CAC, CTR, conversion rate, and engagement rates.

• Use analytics tools such as GA4, Meta Ads Manager, and reporting dashboards to support performance analysis.

• Assist in preparing performance reports with clear insights, trends, and actionable recommendations.

• Support continuous optimization through A/B testing, audience segmentation, and creative performance analysis.

• Coordinate with relevant teams for implementation of tracking systems including pixels, conversion APIs, and UTM structures for accurate attribution.

• Collaborate with content and creative teams to develop platform-specific, high-performing digital content.

• Ensure content aligns with brand guidelines, target audience behavior, and platform algorithms.

• Support the development of short-form video, social-first creatives, and SEO-optimized content strategies.

• Assist in improving landing page performance using conversion rate optimization (CRO) principles.

• Conduct competitor analysis, industry research, and audience research to support campaign strategies.

• Maintain trackers, timelines, MOMs and daily status updates.

• Support Client Managers in client calls and meetings.

• Prepare notes and help ensure alignment between strategy and execution.

• Check deliverables before they are shared with clients.

• Ensure internal teams have clarity on requirements and deadlines.

• Escalate delays, dependencies and gaps to the Client Manager on time.

• Assist in client communication, ensuring timely responses, updates, and resolution of queries.

• Maintain accurate documentation of campaigns, approvals, reports, and deliverables.

• Coordinate with finance teams for billing, invoicing, and account reconciliation support.

• Support Client Managers in maintaining strong client relationships and ensuring high client satisfaction.

• Identify upselling and cross-selling opportunities based on client performance and business potential and share them with the Client Manager.

• Support preparation of proposals, pitch decks, and business presentations for new and existing clients.

• Stay updated with emerging digital marketing trends, AI tools, platform updates, and algorithm changes.

• Contribute to improving internal processes, workflow efficiency, and team collaboration.

What we’re looking for

• 1–2 years of experience in a Digital Marketing Agency.

• Experience coordinating with Creative, Content, Social Media, SEO, and Performance Marketing teams.

• Good written and verbal communication skills.

• Strong understanding of digital marketing ecosystems including SEO, paid media, social media marketing, and content-driven growth strategies.

• Basic understanding of digital advertising campaigns across platforms such as Google Ads, Meta Ads, LinkedIn, and other performance channels.

• Strong analytical mindset with the ability to interpret data and generate insights.

• Familiarity with analytics and reporting tools such as Google Analytics 4, ad dashboards, and performance reporting systems.

• Ability to multitask and manage multiple client requirements, campaigns, and deadlines in a fast-paced agency environment.

• Proactive and solution-oriented mindset with a focus on delivering measurable client success and business outcomes.

• Good understanding of branding, advertising principles, and the evolving digital marketing landscape.

• Ability to collaborate effectively with cross-functional teams including creative, content, design, SEO, and technical teams.

• Strong attention to detail with a commitment to quality execution and campaign accuracy.

• Ability to handle client expectations, feedback, and escalations professionally.

• Passion for staying updated with industry trends, emerging platforms, and new-age marketing technologies.

Nice to have

• Ability to maintain trackers, MOMs and reports.

• Basic understanding of campaign reports and performance metrics.

• Working knowledge of PowerPoint, Excel and Google Sheets.

• Familiarity with modern marketing approaches such as automation and AI-driven marketing tools.

• Exposure to performance attribution models.

• Strong leadership potential with a collaborative attitude and willingness to support team growth and knowledge sharing.

Key skills

Client Servicing | Digital Marketing | Client Coordination | Account Coordination | SEO | Performance Marketing | Social Media Marketing | Content & Creative | Campaign Coordination | Campaign Reporting | Google Ads | Meta Ads | GA4 | Client Communication | Presentation Skills | Data Analysis | Attention to Detail | Cross-functional Collaboration | Project Coordination

We’re after someone who can support Client Managers, keep client requirements and internal teams aligned, ensure deliverables move smoothly from brief to execution, and contribute to strong client relationships and measurable digital marketing outcomes.