Client Servicing Associate

Experience: 2–3 Years
Location: Gurgaon

1. Responsibilities

• Coordinate between internal teams including Content, Creative, Performance, and Web to ensure timely execution of deliverables 
• Track day-to-day tasks against briefs and timelines; flag delays or gaps proactively 
• Maintain and update trackers for scope vs. delivery across clients and projects 
• Conduct regular audits of digital assets: 
  • Websites (content updates, basic hygiene checks, broken links, etc.) 
  • Social media platforms (profile completeness, consistency, posting accuracy) 
• Execute social media posting as per approved calendars: 
  • Ensure correct captions, creatives, and hashtags are used 
  • Maintain posting schedules and platform-wise accuracy 
• Monitor and identify ongoing trends across platforms (Instagram, Facebook, YouTube, etc.) and share relevant inputs with internal teams 
• Perform basic competition analysis: 
  • Track competitor content, campaigns, and engagement patterns 
  • Share structured observations with the team 
• Prepare weekly and monthly reports: 
  • Collate data from multiple sources (social, performance, website) 
  • Present data in predefined formats with key highlights 
• Support in documentation and internal communication: 
  • Brief sharing, MOMs, task lists, and status updates 
  • Ensure all project-related information is updated and accessible 

2. Requirements (Qualifications & Skills)

• Bachelor’s degree in Marketing, Business, Communications, or related field 
• 2–3 years of experience in a digital marketing agency or similar environment 
• Basic understanding of: 
  • Social media platforms and formats 
  • Digital marketing concepts (organic + paid) 
  • Website structure and content management 
• Familiarity with tools such as: 
  • Excel / Google Sheets (mandatory for reporting and tracking) 
  • Social media platforms (Meta, YouTube, etc.) 
  • Basic knowledge of tools like Google Analytics is an advantage 
• Strong coordination and organisational skills: 
  • Ability to manage multiple tasks simultaneously 
  • Attention to detail in execution and reporting 
• Good written and verbal communication - English
• Ability to follow processes and work within defined timelines

Location: Gurgaon