Client Servicing Associate

1. Responsibilities

• Coordinate between internal teams including Content, Creative, Performance, and Web to ensure timely execution of deliverables

• Track day-to-day tasks against briefs and timelines; flag delays or gaps proactively

• Maintain and update trackers for scope vs. delivery across clients and projects

• Conduct regular audits of digital assets:

  • Websites (content updates, basic hygiene checks, broken links, etc.)

  • Social media platforms (profile completeness, consistency, posting accuracy)

• Execute social media posting as per approved calendars:

  • Ensure correct captions, creatives, and hashtags are used

  • Maintain posting schedules and platform-wise accuracy

• Monitor and identify ongoing trends across platforms (Instagram, Facebook, YouTube, etc.) and share relevant inputs with internal teams

• Perform basic competition analysis:

  • Track competitor content, campaigns, and engagement patterns

  • Share structured observations with the team

• Prepare weekly and monthly reports:

  • Collate data from multiple sources (social, performance, website)

  • Present data in predefined formats with key highlights

• Support in documentation and internal communication:

  • Brief sharing, MOMs, task lists, and status updates

  • Ensure all project-related information is updated and accessible

2. Requirements (Qualifications & Skills)

• Bachelor’s degree in Marketing, Business, Communications, or related field

• 2–4 years of experience in a digital marketing agency or similar environment

• Basic understanding of:

  • Social media platforms and formats

  • Digital marketing concepts (organic + paid)

  • Website structure and content management

• Familiarity with tools such as:

  • Excel / Google Sheets (mandatory for reporting and tracking)

  • Social media platforms (Meta, YouTube, etc.)

  • Basic knowledge of tools like Google Analytics is an advantage

• Strong coordination and organisational skills:

  • Ability to manage multiple tasks simultaneously

  • Attention to detail in execution and reporting

• Good written and verbal communication - English & Telugu

• Ability to follow processes and work within defined timelines

Location: Bangalore